Last Updated on April 22, 2020
Information we collect
We also gather non-PII when you use the Site. Such data is compiled in aggregate and includes things like the referring URL and the type of browser you may be using to access the Site. This data is used to better understand and enhance the user experience on the Site. Simptutors may publish these statistics or share them with third parties without including PII.
User generated content posted through certain social networking preferences (e.g. pages you "Like" or "Follow") may be viewed by the general public. Accordingly, Simptutors cannot ensure the privacy of any PII included in such User generated content.
Data transmission and storage
Simptutors uses industry-standard 128-bit SSL encryption when collecting and transmitting your information through the Site and the Simptutors network (collectively, the “System.”) Once information has been collected, we encrypt sensitive data in our database for added security. Simptutors also uses firewalls and hardware monitoring across our System to protect against unauthorized access. Unfortunately, even with these measures, Simptutors cannot guarantee the security of PII. By using the Site, you acknowledge and agree that Simptutors makes no such guarantee, and that you use the Site at your own risk.
If you elect to pay for tutoring lessons or a background check with a credit card, we do not store your card details including your name, credit card number, and expiration date associated with the account. All financial information is collected and encrypted by the third-party payment processor used on the Site.
Use of Personally Identifiable Information
Simptutors does not disclose or sell your PII without your consent. We may use PII or other personal information you specifically give to us: a) to provide services to you through the System, b) to process transactions and billing, c) for identification and authentication purposes, d) to communicate with you concerning the System, transactions, security, privacy and administrative issues relating to your use of the System, e) to improve your response to and interaction with the System, f) to do something you have asked us to do, or tell you of services that we think may be of interest to you; and g) for administration of and troubleshooting regarding the System. Certain third parties who provide technical support for the operation of the System may need access to such information from time to time but are not permitted to disclose such information to others. Simptutors shares a minimum amount of information between tutors and Clients in order to facilitate the arrangement of tutoring sessions. We reserve the right to release non-personally identifiable information collected in aggregate, however.
Simptutors does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide your contact information or any other personally identifiable information to Simptutors. If you are the parent or legal guardian of someone under the age of 13 who may have provided us with information without your knowledge or consent, please contact us to have this information removed. All contact, including tutoring sessions, between a tutor and any minor should, of course, take place only in a supervised setting.
Legal requests and business transfers
Please remember to help keep the Site secure by never sharing your username or password. If you think your password may have been compromised, please change it immediately or contact Simptutors for additional assistance.
Also note that when updating your profile, you should never share personal information like (email and phone numbers) outside the designated field. This means that you are not allowed to include such details in your profile introduction area or any other area within the site that is not designated for that purpose, as it goes against our tutor policy and puts you at risk to scammers.
Simptutors may send you email communications periodically detailing new features or promotions on the Site. You may unsubscribe from these messages by using the link at the bottom of the email. We may also send you email messages about the status of your account or any notices as required by law. You may not opt-out of receiving these administrative emails so long as you continue to use this voluntary service. If you wish to terminate your account, please contact us.
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